Warranty policy.

Effective Date: 13 April, 2025
Company Name: Optimus Blinds (a DBA of Hometrix LLC)

At Optimus Blinds, we stand behind the quality of our products. We are proud to offer a 5-year limited warranty on all motors and mechanical components.

What's Covered

Our 5-year warranty covers:

  • Motorized system failures

  • Remote or hub-related malfunctions

  • Mechanical defects in the lifting and tilting systems

This warranty applies to products purchased directly from Optimus Blinds and is valid from the date of purchase.

Installation Requirement

This warranty only applies if the blinds were installed by the Optimus Blinds team.
Any product that has been installed by the customer or a third party (DIY installation) will not be covered under this warranty.

What’s Not Covered

This warranty does not cover:

  • Normal wear and tear of fabric or material

  • Discoloration, fading, or fabric fraying due to sunlight or moisture exposure

  • Damage caused by improper installation, misuse, or accidents

  • Modifications or repairs not performed or authorized by Optimus Blinds

  • Batteries, chargers, or other accessories not sold by us

Proof of Warranty

Your original invoice serves as your proof of warranty. Please retain it for any service or replacement requests. Without it, we may not be able to honor your claim.

Warranty Service

If you experience an issue covered by this warranty, please contact our customer support at:

Email: hometrix.tx@gmail.com
Phone: +1 (737) 217-0188
Address: 216 Faulkner St, Liberty Hill, TX - 78642

We’ll assess the issue and, if it qualifies under warranty, arrange for repair or replacement of the affected parts at no cost.